Make-It-Right Promise
Make-It-Right Promise
If we messed it up, or it broke on the way to you, we fix it. Here is exactly what that covers, and what it does not.
The promise, in full
If it arrives broken or defective, we make it right. Reply to your order email within 30 days of delivery with a photo of the problem. We look right away, and we refund or reprint.
Keep the item. There is no return label and no address to mail anything to. Shipping a printed part back costs more than the part is worth, and we cannot sell it again once it was made for you. The photo is enough.
That is the whole promise. It is written the same way on returns and reprints, which is the policy page.
What it does not cover
Changing your mind. Every thing here is printed just for you, in the color you picked, after you order. Nothing sits on a shelf, so there is no shelf to put it back on. We cannot take a return the way a warehouse store can.
Picking the wrong color or size. We print exactly what you ordered, so check both twice before you buy. If the mix-up was on our end, we fix it, no questions.
A design that is not what you hoped. On a custom upload we print exactly the file you send. Please look at your design and its size before you order. Not sure? Ask us first, that is free.
Something else went wrong
You need to change or cancel an order.
Reply to your order email right away. If your thing has not hit a printer yet, we can change the color or cancel it. Once printing starts, it is already yours.
The shipping address is wrong.
Reply to your order email. We can update it any time before the box ships. After it ships, the tracking link is the best tool we both have. More on shipping.
Tracking stopped moving.
Carriers stall sometimes. If it has not budged in a few days, reply to your order email and we chase the carrier for you.
Your file would not price itself.
Some files cannot get an instant quote. When that happens you get a button that hands the file and your setup to our print team, and a person reads every one of those. You do not start over and you are not charged to ask.
We could not find what you asked for.
Sometimes the honest answer to a request is no. We tell you that, and we tell you why, instead of sending a list of things that are almost right. Nothing is charged for a request that goes nowhere.
How to reach a person
Reply to your order email. It is the fastest route, because your order is already attached to it. No account needed, no form, no ticket number.
No order yet, or you cannot find the email? Write to us here. You will be talking to the people who own your order, not a call center.
- Make-it-right promise
- Real human support
- Checked before it ships
The rest of the path is on how it works.